The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

If you are interested in submitting items to the Library, please contact our advertising team

LIBRARY

Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Service

Whitepaper | Sponsored by: Oracle

This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems. Download today.

802.11ac in the Enterprise: Technologies and Strategies

Whitepaper | Sponsored by: Meru Networks | PUBLISHED: March 31, 2014

Download the White Paper "802.11ac in the Enterprise: Technologies and Strategies" to learn from industry expert Craig Mathias about the technologies behind 802.11ac, deployment misconceptions and review steps that every organization should take in getting ready for 802.11ac.
Download today!

Download a FREE PREVIEW of the 2013 Smart Grid Hiring Trends report!

Whitepaper | Sponsored by: A. Cullen & Associates, Inc.

Featuring 76 unique tables illustrating nearly 30 Smart Grid hiring topics, this original research offers human resources professionals and hiring executives unique insight into emerging Smart Grid human resources challenges, solutions and trends. Click here to download the executive summary.

Enabling utility and customer interaction via mobile applications

Webinar | Now available on-demand | Sponsored by: Kony

Join as we discuss how utilities can enable access to their social media channels via customers' mobile devices, and how this is an important bi-directional way for utilities to educate, motivate, and interact with their customers, especially during outages. Register today to watch now!

Beyond connectivity: Business Innovation with M2M Solutions

Webinar | Now available on-demand | Sponsored by: Vodafone

During this webinar, we will introduce how the adoption of M2M technologies will result in business innovation, and the real customer case will be addressed to validate its deployment. Register today to watch now!

Customer Experience for Service

Whitepaper | Sponsored by: Oracle | Published: October 16

This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience and the Oracle approach for empowering new service experiences. Download today!

How to Transform Your Mobile Customer Care Strategy

Whitepaper | Sponsored by: Oracle

It's all about the SCI: the smart, connected interaction. It's not easy - mobility increases the number of variables going into each interaction, requires the preservation of context across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.

Utilities and IT/OT Integration

eBook | Sponsored by: Schneider Electric and SAS | Published: September 16, 2013

This eBook from FierceEnergy will assist utilities in navigating the challenges and reaping the rewards of making the cultural, governance and organizational transition to IT and OT system integration. Download Today!

Creating A Scalable Enterprise

eBook | Sponsored by: Windstream | Published: August 19, 2013

As enterprises capture and create data scaling up into petabytes and beyond, it’s not just a matter of adding a few more CPUs and disks. The storage may need to reside physically closer to the processing resources. Learn more today!

Smart Customer Communications for the New Energy Era

eBook | Sponsored by: Opentext | Published: August 15, 2012

This eBook from FierceMarkets Custom Publishing provides an overview of the convergence of regulatory, environmental and business needs leading to the smart grid becoming not just necessary, but also inevitable. To read more click here to download today.